Objectives: In order to process the case of citizen’s complains and grievances effectively, the Environmental Protection Administration (EPA) has established the Center for Environmental Complains and created a completely management model since 1991. To understand the satisfaction of local environmental administration that processing citizen’s complains, the EPA has commissioned E-Strategy Research Center to investigate the satisfaction of different levels of environmental administration case in dealing with complains cases. Methods: The samples of this survey were collected from person who had called 0800-066666 to EPA during January to September in 2004 in Taiwan. And the total interviewers in this survey were 3,082 applicants successfully. During this investigation, CATI (Computer Assisted Telephone Interview) system is applied to survey the data.

Processing Citizen s Complains,Post-Satisfaction Survey,Environmental Protection Administration